Published May 1 2014
By Utility Analytics Institute
Institute analysts report on the results of an industry survey and in-depth interviews providing insights and perspectives on the challenges and opportunities in applying analytics to “traditional” customer operations, as well as newer application in customer engagement and operations. This report includes an industry survey summary and analysis, and two mini-case studies. For utility analytics leaders or solution providers that are looking for insights into the current state and future direction of the customer analytics market, this report will prove to be a great tool.